The timeline for completing an uplift package varies depending on the specific package and the complexity of your business needs. Typically, the Essential Uplift package can be completed within 3-4 weeks, while the Professional and Complete Uplift packages may take 6-12 weeks or more.

However, we will provide you with a more accurate timeline estimate during the Discovery & Consultation phase, once we have a better understanding of your unique requirements. With your help, we can often complete major milestones much faster and expedite the implementation significantly.

Our website design service includes the creation of a professional, custom-designed website tailored to your business needs. This covers the initial design, development, and launch of your website. However, please note that regular updates to the website as well as ongoing hosting costs are not included in the package pricing and will be an additional recurring expense.

Data security is a top priority for us. We implement industry-standard security measures such as single sign-on (SSO), advanced threat protection, custom email rules, and best practices for email security (DKIM, DMARC, SPF). The level of security setup varies depending on the package, with the Professional and Complete Uplift packages offering more advanced security features.

In addition, we take special care to handle your data securely internally. We limit access to your data to only the necessary team members involved in your project, and we ensure that all data is stored securely in accordance with industry best practices. During the implementation process, we minimize the storage of your data on our systems and prioritize the secure transfer of data to your own infrastructure.

The ongoing maintenance and update requirements for your implemented solutions will depend on the specific tools and systems we set up for your business. However, our training and education services are designed to empower your team to effectively manage and maintain your new systems independently.

We believe in equipping your staff with the knowledge and skills they need to take ownership of your technology stack. Our comprehensive training covers best practices, common maintenance tasks, and troubleshooting techniques, so your team can confidently handle day-to-day operations and minor issues without relying on external support.
That being said, we understand that some businesses may prefer additional support for complex tasks or to ensure optimal performance. We offer optional ongoing support and maintenance packages tailored to your needs, but our primary goal is to enable your business to be as self-sufficient as possible.

While our training and education services are designed to empower your team to handle most issues independently, we understand that questions or challenges may still arise after the initial setup and support period. To ensure your continued success, we offer a range of ongoing support options.

For quick questions or minor issues, you can reach out to our support team via email or our online ticketing system. We strive to provide prompt and helpful responses to keep your business running smoothly.

If you require more extensive support or guidance, we offer custom support packages tailored to your specific needs. These can include regular check-ins with your dedicated consultant, priority support, and additional training sessions for your team.
We are committed to being your long-term technology partner and ensuring the continued success of your implemented solutions. Even if you don't opt for an ongoing support package, you can always reach out to us for assistance when needed, and we'll be happy to help.